Service Description for Teleswitch Monitoring

<div data-id="1.1" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in">1.1 Purpose</div>

<div data-id="1.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">1.2 Structure of this Document</div>

<div data-id="1.3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">1.3 The Balancing and Settlement <u class='defined-term'>Code</u> Company</div>

<div data-id="2-2.1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">2.1 BSC Requirement for Teleswitch Monitoring</div>

<div data-id="2-2.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">2.2 Period of Responsibility</div>

<div data-id="2" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in">2. OVERVIEW</div>

<div data-id="3-3.1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">3.1 Background to Teleswitching</div>

<div data-id="3-3.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">3.2 Teleswitch Functionality</div>

<div data-id="3-3.3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">3.3 Teleswitch Users and the Central Teleswitch Control Unit</div>

<div data-id="3-3.4" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">3.4 Interface to the <u class='defined-term'>Supplier Volume Allocation Agent</u></div>

<div data-id="3" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in">3. BACKGROUND</div>

<div data-id="4-4.1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">4.1 Obtaining Switching Times</div>

<div data-id="4-4.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">4.2 Determination of Switching Times</div>

<div data-id="4-4.3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">4.3 Interface to the <u class='defined-term'>Supplier Volume Allocation Agent</u></div>

<div data-id="4-4.4" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">4.4 Defect Resolution Procedure</div>

<div data-id="4-4.5" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">4.5 Miscellaneous Service Requirements</div>

<div data-id="4" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>4. TELESWITCH MONITORING REQUIREMENTS</span></div>

<div data-id="5-5.1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.1 Data Retention and Transfer</div>

<div data-id="5-5.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.2 Contact Point</div>

<div data-id="5-5.3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.3 Audit Requirements</div>

<div data-id="5-5.4" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.4 Disaster Recovery Service and Data Security Requirements</div>

<div data-id="5-5.5" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.5 Change Management</div>

<div data-id="5-5.6" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">5.6 Consultancy and Support Service</div>

<div data-id="5" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>5. NON-FUNCTIONAL REQUIREMENTS</span></div>

<div data-id="6-6.1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">6.1 Performance Monitoring Requirements</div>

<div data-id="6-6.2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">6.2 Service Availability</div>

<div data-id="6-6.3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">6.3 Service Levels</div>

<div data-id="6" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>6. SERVICE LEVELS</span></div>

<div data-id="appendix-a--terms-acronyms-and-definitions" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in">APPENDIX A – <span>TERMS</span>, ACRONYMS AND DEFINITIONS</div>

<div data-id="appendix-b---teleswitch-data-interface-file-specification" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>APPENDIX B - </span>TELESWITCH<span> DATA INTERFACE FILE SPECIFICATION</span></div>

<div data-id="table-of-teleswitch-data-interface-file-data-items" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">Table of Teleswitch Data Interface File Data Items</div>

<div data-id="physical-specification" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">Physical Specification</div>

<div data-id="record-layouts" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">Record Layouts</div>

<div data-id="structure-diagram" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">Structure Diagram</div>

<div data-id="example-file" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">Example File</div>

<div data-id="logical-specification" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in">Logical Specification</div>

<div data-id="appendix-c---teleswitch-data-production-log-1" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">1. Details for each Teleswitch Data Interface File</div>

<div data-id="appendix-c---teleswitch-data-production-log-2" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">2. Details of copy of Teleswitch Data Interface File requested</div>

<div data-id="appendix-c---teleswitch-data-production-log-3" style="margin-left:0.59in;text-indent:-0.59in;text-align: left">3. Details of late despatch of Teleswitch Data Interface File</div>

<div data-id="appendix-c---teleswitch-data-production-log" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>APPENDIX C - </span>TELESWITCH<span> DATA PRODUCTION LOG</span></div>

<div data-id="appendix-d---contact-point-problem-log" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>APPENDIX D - </span>CONTACT<span> POINT PROBLEM LOG</span></div>

<div data-id="appendix-e---performance-monitoring-reports" style="margin-left:0.59in;text-align:justify;text-indent:-0.59in"><span>APPENDIX E - PERFORMANCE MONITORING REPORTS</span></div>

CONTENTS

Teleswitch Monitoring Service Description V2.0